Rental units are rented on a first come first serve basis. A signed contract and $500.00 down payment or amount of rental (whichever is less) will reserve the rental unit of your choice. Rental balance is due when the unit is picked up. A $1000.00 security damage deposit is held on a credit card or cash at time of pick up. Security damage deposit is not to be confused with the down payment. Deposits are returned within 48 hours of return when the rental unit is returned with no damage, clean (inside and outside) fuel and propane tanks full and holding tanks empty. Some destinations require a different security damage deposit. A $50.00 modification fee will apply on existing reservations within 45 days of rental.
Cancellation Policy: After we have received your signed contract and minimum downpayment, the rental unit is no longer made available to other customers. YOUR DOWN PAYMENT IS NON-REFUNDABLE AND NON-TRANSFERABLE.
Our rental units are all NON-smoking. Smoking, pets or taking motor homes (trailers o.k.) on the beach will result in loss of damage security deposit.
Mileage rates: With certain rental packages, some mileage is included. Mileage blocks may also be purchased prior to departure, 500 miles = $125.00 for one block. When purchasing more than one mileage block rates are 500 miles= $150.00. No refunds are given for unused mileage. Additional mileage is calculated when you return at .32 per mile. Mileage is not taken into consideration with trailer rentals.
Towing behind a motor home must be cleared with management. Towing is limited to 1,500lbs or less and a single axle trailer, no livestock. Towing charge is $49.00 and .10 per mile.
Generator use: One (1) hour is included with each rental day. Additional use is calculated at $2.00 per hour when you return. Portable generators are available to rent for trailers not equipped with one (see additional rental accessories).
Drivers: All drivers must be 25 years of age or older with a valid national “standard class C” driver’s license. Primary drivers are considered to be the renter and their spouse. Any additional drivers are $20.00 per person. It is the renter’s responsibility to assure his/her own insurance will cover additional driver’s not listed on insurance policy. International driver’s license recommended for foreign customers. Drivers must be capable of reading and understand all traffic signs and obey traffic laws.
Traveling areas: Traveling outside the USA (Canada or Mexico) is permitted but must be pre-authorized and special insurance must be pre-purchased. Driving on gravel roads, dirt roads, beaches, logging roads and other non-public roads is prohibited.
Holiday Weekends:Four day minimum on all holiday weekends. Five days for Thanksgiving.
Bicycles are NOT allowed inside RVs. Bike racks are available for rent.
Motor home and van rentals require an insurance binder from your auto insurance carrier which needs to be secured prior to the rental date. If you are unable to secure a binder through your insurance carrier, you may purchase one through a separate carrier.
Delivery is available for motor homes and trailers. Deliveries differ in price according to destination. Customers must be present at scheduled time of delivery.
Pickup and Returns: Unlike most rental companies, we allow you to pick up and return your rental units either am or pm. However, we consider your designated time an appointment. Late returns may result in charges. We ask that you please be considerate of others who may be renting your unit shortly after you return.
Faxed contract and credit card payment: As a courtesy we allow rental reservations to be made via telephone and fax. After receiving the required rental forms, you must immediately sign and fax them back to assure your rental. The renter named on the contract must be the credit card holder and signer.
Vehicle substitution: In the event the RV you have rented is or will be unavailable at the date of your rental, “A” Class RV, Inc. reserves the right to substitute a comparable or higher grade model. Should a lower grade model be offered and accepted, rates will be limited to the cost of the lower grade model.
Awning use: You may use the awning at your own risk. In many cases, insurance will not cover damage or loss of awning. You are welcome to use the awning as part of your rental, but, please be aware if damage occurs you may be liable for the entire amount of repairs or replacement.
Battery power length: Trailers not equipped with on board generators will only have so much battery power. You must be very conservative with battery use. If you are not going to be plugged into shoreline power we highly recommend you utilize a portable generator. This will allow you to keep the trailer batteries charged. “A” Class RV, Inc. will not be responsible for loss of battery power. Batteries will be checked upon your return to verify a “battery issue” before any compensation if any is given. Please note with any battery powered unit, you should not let the battery get so low that even the generator will not charge them. It is your responsibility to check the battery gauge to assure usage.
Repairs: For repairs exceeding $50.00, you must telephone the 24 hotline for approval. Non authorized repairs exceeding $50.00 will not be reimbursed. Customers are responsible for mechanical damage due to negligence. Defects in Radio/CD/Tape/TV/VCR/DVD, air conditioning, refrigerator, generator, awning, slideout, and cruise control are not considered a technical defect in the vehicle. Any refund if any will be at the discretion of “A” Class RV, Inc.
Tire Damage: “A” Class RV is not responsible for road hazards. Tire damage is considered road hazard. In the event a tire becomes damaged, you are responsible for replacing the damaged tire with the same/like/kind tire you are replacing. For liability reasons, we do not recommend that you or anyone in your party change a tire. For any refund to be considered renter must contact the 24 hour hotline at the time of occurrence for assistance.
Traffic violations and Parking tickets: You must report and pay all tickets at vehicle return. Failure to do so will result in a $100.00 administration charge, plus the cost of fine and late charges to be applied to customer’s credit card.